Terms & Conditions 

 

1 We do not charge for a site visit to survey the subject property with a view to making an assessment for a quotation 

 

2 Our quotations will be based on the information provided at the time of the assessment and will be calculated on the most efficient manner of delivering the required service in a realistic time frame 

 

3 We will confirm our quotation, in writing, as speedily as possible 

 

4 Our quotations are net of VAT at the prevailing rate. The net figure will be clearly stated 

 

5 We reserve the right to revise the initial quotation if the circumstances of the case are altered in any way eg if the services required are amended, the size of the job increases, the move destination is changed or there are delays or events outside our reasonable control 

 

6 Our quotations will be valid for a period of 6 (six) months from the date of confirmation in writing 

 

 

1 At the time of a provisional booking, we will confirm, in writing, the services we will provide, together with the requisite charges. It is often the case that, at this stage, our clients do not have a definitive completion – and therefore – service date/s 

 

2 We request that our clients maintain contact with regard to the possible service date/s and ask that they let us know once contracts have been exchanged and a completion date is confirmed so that the date/s can be allocated and incorporated in our schedule of works 

 

3 We are unable to hold specific dates for clients who are not in a position to provide definitive service date/s unless the client wishes to pay a non-refundable deposit to secure a particular day/s. This deposit will reflect our loss of business if the services can’t be undertaken through no fault of our own 

 

4 In the case that a non-refundable deposit is taken from a client, a formal written receipt will be issued 

 

5 If the services can procced as planned, the amount of the deposit will be deducted from the invoice submitted to the client in respect of those services 

 

 

1 Our crews will arrive at the subject property / premises at a time agreed with the client 

 

2 Our crews will not move items from loft spaces unless specifically requested at the time of assessment and only if the area is safely lit with secure flooring and safe access. We will charge an additional sum for undertaking this service 

 

3 Our crews do not deal with any plumbing, gas or electrical disconnections or re-connections 

 

4 Our crews will not dismantle or reassemble any items of furniture or equipment unless specifically requested by the client at the time of assessment and this service will be incorporated within the quotation. If circumstances dictate that we are asked to undertake this service at the time of the move, we reserve the right to charge an additional sum 

 

5 Our crews do not remove total floor coverings or re-hang window coverings unless specifically requested by the client at the time of assessment and this service will be incorporated within the quotation. If circumstances dictate that we are asked to undertake this service at the time of the move, we reserve the right to charge an additional sum 

 

6 Our crews will be unable to move items which have been unsatisfactorily packed by the clients. Any and all items self-packed must be boxed or packaged in a safe and secure manner and the boxes and packaging utilised must be designed for the purpose. We are unable to take loose, unpacked items e.g. lights, pictures etc as we can’t guarantee safe transit in those circumstances. We are happy to provide advice to clients who wish to pack themselves, but they should be aware that our liability is limited when removing self-packed items 

 

7 We may, on occasion, sub-contract part or all of any services provided but confirm that any contractor will be working under our guidance and in accordance with our standards of work 

 

 

1 The client should inform us, in writing, the value of the goods being moved and / or stored unless they choose for our liability to be limited to £50.00 (fifty pounds) per item. 

 

Our liability for negligence or breach of contract or otherwise under common law in relation to our clients’ goods is limited to the value declared to us by the client or £20,000.00 (twenty thousand pounds) whichever is the lesser. If no such value is declared the limited sum of £50.00 (fifty pounds) per item will be effective. For these purposes, an item is defined as any one article, suite, pair, set, complete case, package, carton or other container 

 

2 Where possible it is preferred that the client or a representative should be present at the vacated property to ensure that everything is removed or any items which should remain are left at the property. Our crews will not be responsible for omissions or errors in this respect 

 

3 Where possible it is preferred that our client or a representative of the client be present at the ingoing property at the time of removal to clearly show the crew where the furniture, equipment and items are to be placed within the property. Should this not be possible, we can’t guarantee that the items are placed where the client would ideally wish them to be 

 

4 The client must be available to collect the keys to the ingoing property from the Estate Agent or vendor at the first possible opportunity to allow access in order that we can complete the move as per our quotation 

 

5 Refrigerators and / or freezers should be emptied and de-frosted prior to the removal day and any water dispensers incorporated in these machines must be disconnected. The tank in condenser tumble driers should also be emptied 

 

6 The client must prepare and stabilise all appliances prior to their removal 

 

7 Gas or electrical disconnections or re-connections should be arranged 

 

8 Ideally, pets – specifically cats and dogs – and children should not be present at the time of removals 

 

9 Important documentation, pets and any and all types of animal, bird, fish or reptile should be moved by the client 

 

10 The client should ensure that any and all items being moved and / or stored are not the subject of any illegal activity and that everything moved and / or stored is legally in the possession and / or ownership of the client 

 

 

1 We expect access to each and every property incorporated within the subject case to be free of incumbrances of any type, to be safely navigable eg salted and cleared of snow or ice in adverse weather conditions and to be of suitable dimensions to accommodate the vehicles we will be utilising for the specific services. Similarly, access via doorways and staircases within each and every property must be clear and safe 

 

2 The client should ensure that the access from the roadside to the entrance of the property is clear and safely navigable by our crews. This includes clearing the area of mud, moss and general dirt in order to alleviate slip hazards and to ensure the cleanliness of the floors within the property. We do provide covering for floors but an absence of external mess on footpaths and driveways is helpful 

 

3 Although specific timing for key release is not possible, it is our intention to be fully loaded at the vacating property by mid-day on the day of completion and our crews therefore need to ensure that your property is cleared by that time. Clients who are packing themselves must be aware of the time limit to avoid pressures from incoming purchasers 

 

4 With the advent of online Agencies and Conveyancers, we would strongly recommend that the client sets in place arrangements for key collection / delivery as lengthy delays in gaining access can result in the move not being fully completed in the anticipated time and we reserve the right to charge an additional fee for late finishes through no fault of our own 

 

5 If there has been no firm indication of a time for key release, and therefore access to the property, by 3.00pm on the day of the move it will be necessary to discuss options. Delays will have an impact on either the remainder of the working week and / or the working time directive. The client will be made aware of any decisions in this respect 

 

 

1 We will not – at any time – undertake to move and / or store any potentially harmful or damaging equipment, item, substance or liquid including but not confined to aerosols, paints, petrol, diesel, gas bottles, firearms or ammunition 

 

2 We will not – at any time – undertake to move and / or store any item likely to encourage vermin or any type of pest 

 

3 We will not – at any time – undertake to move any living creature including, but not confined to dogs, cats, fish, rabbits, snakes and spiders 

 

4 We are not liable on a “new for old” basis for any lost or damaged goods 

 

5 No insurance claim will be processed if any damage and / or loss is caused following the movement of any item or goods undertaken upon the express instruction of the client but against our advice 

 

6 We will move and / or store flat packed items but will not be held liable or responsible for any damage to the same during the moving / and or storage process. This type of item is vulnerable during transit and we will be liable for the safe movement and / or storage only when they are packaged in the original casing 

 

7 We are not liable for the following : 

 

a 

 

Loss or damage to cars or other motor vehicles (except motor cycles and mopeds or the like) and / or boats / caravans unless carried within a closed vehicle or within a trailer specially constructed or adapted for the purpose but including loading and unloading and storage within a suitable building where carried or stored as an incidental part of a domestic removal and / or storage contract 

 

b 

 

Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances 

 

c 

 

Breakage, scratching, denting, chipping, staining and tearing of items packed by the client including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances 

 

d 

 

Any missing items unless a list of the contents is supplied by the client prior to commencement of transit and is approved by ourselves 

 

e 

 

Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us 

 

f 

 

Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of a similar kind 

 

g 

 

Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and / or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings or those of our sub contractors or agents 

 

h 

 

Any consequential loss or damage to food and / or drink, house plants, plants, brittle objects and items with inherent defects howsoever caused and / or goods likely to cause infection 

 

i 

 

Prohibited or stolen goods, drugs or potentially dangerous, damaging or explosive items 

 

j 

 

Mysterious disappearance of clients’ goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees 

 

k 

 

None of our employees will incur separate liability to our clients 

 

l 

 

If the value of our clients’ goods in store are, at the time of loss or damage, collectively of greater value than the value declared they will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value 

 

m 

 

Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair 

 

n 

 

Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts of which may be lost or damaged without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set 

 

 

1 The crews will only be allocated to a packing / removal job on our schedule of works if a definitive date has been legally confirmed and is a certainty. However, if a client wishes to book a date which has not been legally confirmed and could therefore be changed, they must pay a non-refundable deposit in order for us to keep that date available specifically for them 

 

2 Should the client wish to defer a definitive booked service date/s and we have turned down alternative work due to allocating crews and vehicles to their service, we reserve the right to charge for loss of business. The charges will be a minimum of 50% (fifty per cent) of the sum which would have been invoiced for the service booked and planned 

 

3 We will make every effort to fulfil our obligations regarding any and all of our services on the dates and times agreed but can’t be responsible if any delay is caused through fire (in any circumstances), war or any type of hostilities, any Act of God, industrial action or any other event which is outside of our control. Weather and / or traffic conditions may lead to delays on occasion but, in these circumstances, we will remain in contact with our client to advise them of progress and revised times of arrival 

 

 

1 We issue our invoices relating to packing and / or removals prior to the first day of service and these must be settled, in full, by close of business on or before the final day of service. In exceptional circumstances, we may agree to our charges being settled after the final day of service and this deferment will be confirmed in writing to the client 

 

2 In the case of a client moving away from the local area and thereby necessitating a removal in excess of 1 (one) day, 50% (fifty per cent) of the related invoice must be paid in advance of the service, with the balance being settled by close of business on the final day of service 

 

3 Invoices relating to storage charges are raised prior to the commencement of the storage period and must be settled prior to the first date of that period 

 

4 Our preferred method of settlement is directly into our bank account, the details of which being set out on each invoice. We are sorry but we no longer accept cheques 

 

 

1 Prior to entering into an agreement regarding the storage of items for the client, we must ensure that we have a forwarding address and a contact telephone number in order that communication can be maintained with the client 

 

2 Storage is available for any period requested or deemed necessary to accommodate the client 

 

3 We will provide an inventory of items stored, if requested and this will be deemed to be accurate if no written notification of errors is received within 10 (ten days) of its submission 

 

4 We will not be liable for items poorly packed and boxed by any party other than ourselves which are stored within our pallets 

 

5 Refrigerators and / or freezers should be fully emptied and de-frosted and the tank in condenser tumble driers emptied prior to being stored 

 

6 We will not store any potentially harmful or damaging equipment, item, substance or liquid including but not confined to aerosols, paints, petrol, diesel, gas bottles, firearms or ammunition nor any item likely to encourage vermin or any type of pest 

 

7 Pallets are packed and stacked in a manner to most efficiently utilise space in the warehouse and the time scale for individual storage requirements is taken into account when positioning the pallets 

 

8 If the client wishes to gain access to their stored items, we require a minimum of 2 (two) days notice in order that their pallet/s can be made accessible. The client should be aware that this could be a lengthy process, due to the manner in which we stack the pallets and may necessitate use of the fork lift truck and the presence of more than 1 (one) porter. We therefore reserve the right to charge for making access available 

 

9 Should the client wish to cease any arrangement with regard to their storage, we require a minimum of 7 (seven) days notice. We will not charge for any storage not utilised and confirm that the charges will cease from the day of exit 

 

10 Should we wish to terminate a storage agreement, we will give the client 1 (one) calendar months notice that we require them to remove the same from our premises 

 

11 Our liability and responsibility for your items will cease when they are handed over to whomsoever collects them from our premises or upon delivery by ourselves 

 

12 Our storage periods are calculated on a 4 (four) weekly basis rather than calendar monthly. Invoices will be raised and must be settled in full prior to the commencement of each four week storage period 

 

13 Should invoices related to the provision of storage remain unpaid for 2 (two) calendar months, we reserve the right to charge interest on the debt until it is cleared. In this respect, we will contact the client and clearly set out the terms of the interest which will be accrued. If the accumulated debt remains unpaid for 4 (four) calendar months, we reserve the right to sell the stored items in order to realise the full amount due. Again, if this action should become necessary, the client will be notified. Should the sale of the subject items not realise the full amount of the debt, the balance due will remain the liability of the client and we will instruct Solicitors to deal with the matter 

 

14 Should an increase in our rental charges be effected the client will be informed, in writing, 1 (one) calendar month prior to the date of increase 

 

 

1 Upon being asked to arrange a property clearance we will attend the site to make an assessment 

 

2 We will report, in writing, to the client or their representative what will be required to fully clear the subject property, including any outhouses and grounds 

 

3 We will expect clarification on exactly what should be cleared from the property and will dispose of the same at our discretion 

 

4 Any skips utilised during the clearance will be obtained from a reputable company who will dispose of the specified items in an environmentally acceptable and legal manner 

 

 

1 We offer a specialised export packing service and can also ensure that the boxed and packaged items are delivered to the shipping Agent 

 

2 We sub-contract the shipping to local Agents. Our quotation will include any service we provide, together with the charges payable to the shipping Agent dealing with the transportation to the required destination 

 

3 We will arrange the completion of any requisite documentation in order to facilitate the shipment 

 

4 The client should be aware that, whilst we can provide a figure for the packing and / or transportation there may be an additional cost in respect of customs clearance at the destination. We are not liable or responsible for carrying out any research in relation to that cost and it is entirely separate to any other charges for which we will invoice 

 

5 If, through no fault of our own, your goods are unable to be delivered in accordance with the agreed, assumed time scale, as far as it is possible to provide that, any charge incurred as a result will be at your own expense 

 

 

We hold insurance for the purposes of our business